Working with a family whose baby or child has died suddenly and unexpectedly is probably one of the worst things you will ever have to do as a professional. It is natural to be anxious about that first contact with the family, but it is important to remember that they will be looking to you for information and support. They will be in shock and may not remember who you are; why you are there or how you might be able to help them. Therefore, it is always helpful to leave written information if you can.

There is no right or wrong way to deal with the bereaved family, but there are a few things that you can do that can make a difference to the newly bereaved parent coping with the loss of their child.

One of the most important things you can do is to make contact with the family as soon as you become aware of the death. Whilst it is easier to stay away, this is a time when bereaved parents often report feeling very isolated – so even a quick phone call will be greatly appreciated. You don’t need to be a counsellor or to have any experience in dealing with bereavement – just being available to listen is a great help to the families.